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Where tradition meets design

Terms & conditions


Terms and Conditions for the use of this Website

1.         Introduction

1.1        Please read these terms and conditions carefully before using this website. 

1.2        This website is operated by Sheila Kon, trading as absolutelymatanot (‘absolutelymatanot’, ‘we’, ‘us’ or ‘our’).

1.3        In particular, we draw your attention to clauses 9 (Applicability of online materials) and 12 (Liability). By accessing or using this website (‘our website’), you agree to be legally bound by these terms and conditions, as they may be modified and posted on our website from time to time.

1.4        If you do not wish to be bound by these terms and conditions, then you may not use our website.

2.         Nature of our website

2.1        Our website is a place for you to select and order gift items (the ‘Products’). Our website describes the Products in more detail.

2.2        Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must therefore be over eighteen (18) years to purchase the Products, using one of the payment methods displayed on our website.

3.         Buying Products on our website

3.1        To order a Product you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our website.

3.2        Any times or dates stated on our website for delivery are estimates only. We will make all reasonable efforts to deliver goods within the time specified, but we do not accept liability for any failure to deliver within that time.

3.3        You must pay by credit or debit card at the time of order. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, and checked details and stock availability. please see clause 3.6 below.

3.4        All prices on our website are in pounds sterling. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices are inclusive of applicable taxes to destinations within the U K,*but exclusive of delivery costs. For details of delivery costs, please click here.*Applicable taxes may be incurred to destinations outside of the UK

3.5        We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the email address you have given us on registration or on ordering] The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within thirty (30) days.

3.6        We aim to stock all the items displayed on our website. However, if any Product you ordered is out of stock we will notify you, and we will let you know as to when the item is expected to be back in stock. If at the same time you also ordered any other Product that is in stock, we will process that part of your order and charge your credit or debit card.

3.7        You undertake that all details you provide to us for the purpose of purchasing Products which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of three Products ordered. We reserve the right to obtain validation of your credit or debit card details before providing you with any Products.

3.8        We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. Items can be redelivered at the request of the customer. Redelivery costs will be charged at the full cost charged by the courier company plus any extra packaging costs

4.         Returns

4.1        You may return Products you have purchased (other than those specified
below see 4.7) within seven (7) working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those seven (7) working days. You will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within thirty (30) days. You must arrange for and pay the costs of returning the Products to us – on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us in good condition, and return them to us with packaging intact. If you would prefer a replacement product, instead of a refund, please let us know and we will endeavour to comply with your request.

4.2        If:

(a)        any Product delivered is not what you ordered, or does not correspond with its description;

(b)        the Product delivered is not of a satisfactory quality; or

(c)        the Product is not fit for any other purpose for which you have bought it and you notified us of this purpose before purchase, and we have not informed you that the Product is not fit for that purpose;

we will deliver to you a replacement Product if that will resolve the problem, or refund to you the price paid and your reasonable costs of returning the Product.

4.3        Please do not sign for any packages that are damaged or opened.

4.4        Before returning any Product to us, please telephone us on 0845 607 6593 or email us at customerservices@absolutelymatanot.co.uk to authorise the return and receive a Returns Number. You must include with your returned Product, a copy of the original invoice with the Returns Number clearly marked on it.

4.5        A full refund is available, subject to these terms and conditions, only for the original purchaser of any Product. 

4.6        You are responsible for any returned goods until they reach us and we strongly recommend that you obtain proof of posting.

4.7        Non- Returnable items include

(i)        personalised items;

(ii)       Ketubot

(iii)        items (such as earrings ) that cannot be returned for
hygiene reasons (unless they are faulty);

(iv)        all items in our "Premier Collection" -- these are items that have been
made to order that we cannot ourselves return, and these items will be
clearly indicated as Premier Collection items on the Website.

(v)        special orders.

4.8        If you have any complaints, you should direct them to us via email at customerservices@absolutelymatanot.co.uk or by post at     

Stirling House ,Breasy Place ,9 Burroughs Gardens ,Hendon ,London NW4 4AU

5.         Security

5.1        This is a secure site!

5.2        Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet. SSL is the gold standard in internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

5.3        You are solely responsible for protecting the confidentiality of any username, email verification and passwords for use on our website. You may not share these with or transfer them to any third parties. You must notify absolutelymatanot immediately of any unauthorised use of them or any breach of security regarding our website that comes to your attention.

6.         Privacy

6.1        We at absolutelymatanot are committed to respecting your online privacy. We will only use the information you give us to process your order.

6.2        Your purchase contract and details will be filed securely. For safety reasons your order’s data are not accessible via internet. Your privacy is important to us and we therefore keep your personal data securely and in confidence.

Jewish Chronicle Club

Email addresses and telephone numbers of shoppers from the Jewish Chronicle Club    will be shared with the Jewish Chronicle.

 7.         Information you provide to us

7.1        The following applies to any information you provide to us, for example during any registration or ordering process.

(a)        You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our ‘Partner Companies’). These Partner Companies may be located in countries outside the EEA that do not have laws to protect your information. Details of the companies and countries involved in your case will be provided on request. If you would like to request such information or review or modify any part of your personal information then you should email us at customerservices@absolutleymatnot.co.uk .

(b)        If you obtain or choose to buy Products through our website, then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters [or post reviews or other messages on the applicable areas of our website], then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.

I n a ddition to anything else specifically mentioned in these Terms and Conditions, we may use your Personal Information for future email mailings, support, notification of new products or services or new versions, general correspondence regarding the products and services, and correspondence which may relate to you. If you would rather not receive future marketing emails from us, please inform us by email at customerservices@absolutleymatnot.co.uk .
(c)        You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.

7.2        By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should email us at customerservices@absolutleymatnot.co.uk .

7.3        In addition, the following also applies to all messages, emails, bulletin boards postings, ideas, suggestions, concepts or other material submitted by you to us (‘Content’):

(a)        you must own or have the right to submit Content for publication on our website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of practice;

(b)        you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;

(c)        you must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for goods or services; and

(d)        we have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.

7.4        You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all Content that you submit to us except any portion of the Content that is Personal Information. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.

7.5        You warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

7.         Modifications to website

7.1        We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.

7.2        Please note that although we try to ensure that the content of our website is accurate, our website may contain typographical errors or other inaccuracies.

7.3        We cannot be held responsible for any errors or omissions contained within our website.

8.         Copyright and monitoring 

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Absolutelymatanot, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Absolutelymatanot or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

9.         Applicability of online materials

9.1        Unless otherwise specified, all content and materials published on our website are presented solely for your private, personal and non-commercial use.

9.2        Our website is controlled and operated by us from our offices in England. Where content published on the website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content, except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our website and use of all information contained within it.

9.3        We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.

9.4        We make no representations and give no warranties, express or implied, that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or Regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

10.        Linked sites

Absolutelymatanot make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from absolutelymatanot and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that absolutelymatanot endorses or accepts any responsibility for the content, or the use of, such a website and absolutelymatanot shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

11.        Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

12.        Liability

12.1      We promise that for any Product you purchase from our website:

(a)        we have the right to sell the Product to you;

(b)        the Product will correspond with the description we have given to you;

(c)        the Product will be of satisfactory quality; and

(d)        will be fit for any other purpose for which you have bought it and you notified us of this purpose before purchase, and we have not informed you that the product is not fit for that purpose.

Subject to this, however, Products are not sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. We also promise that any service we provide to you will be provided with reasonable skill and care.

We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website.

We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

12.2      We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Absolutelymatanot or our servants, agents or any other person or entity.

12.3      If we are liable to you for any reason, our liability will be limited to twice the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

12.4      You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

12.5      The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

13.        General

13.1      We may, but you may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these terms and conditions, and/or charge or deal in any other manner with these terms and conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause 13.1 shall be ineffective. These terms and conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.

13.2      We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

13.3      These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and Absolutelymatanot. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by Absolutelymatanot or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.

13.4      If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

13.5      These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English courts.

13.6      Except in respect of a payment obligation, neither you nor Absolutelymatanot will be held liable for any failure to perform any obligation to the other due to causes beyond your or Absolutelymatanot’s respective reasonable control.

13.7      Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.

13.8      These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

14.        Notices

14.1      All notices shall be given:

(a)        to us via email at customerservices@absolutelymatanot.co.uk or by post Stirling House 9 Burroughs Gardens Hendon London NW4 4AU.

(b)        to you at either the email or postal address you provide during any ordering process.


Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or three (3) days after the date of posting.


15       Replacement

These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the Products.

Absolutelymatanot offers you a unique collection of Judaica and gifts from srael and around the world.  Fusing contemporary design with Jewish tradition, all our Judaica, jewellery, art and design gifts are individually chosen for style, quality and value. Enjoy browsing our collection of Jewish gifts where you will find perfect. Barmtizvah gifts, Batmitzvah gifts, Engagement gifts,Wedding gifts. You will also find all you need for Shabbat and the Jewish holidays. Tailor made gift list registry now available. Create your Jewish gift list with absolutelymatanot.
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